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Customer Inquiries

 

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Please check the following answers to commonly requested help topics.
You can also use the search box below, or check the FAQ page.

 

 

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How do I download to my mobile device?
Will it work without a designated route?
Why is the price higher when I go to pay?

What are Mapsource and BaseCamp?
How do I renew my subscription?
Are you interested in a joint venture?
Is there a Route-1 App?
How do I unzip the downloaded file?
How does this work once installed?
How do I upgrade my membership to USA/Canada Lifetime?

Can't find the answer? Use this form to send in a support request.


How do I download to my mobile device?

You need to download it to your PC or Mac first, unzip the file, and the manual explains how to install it onto your mobile device.


Will it work without a designated route?

It will depend on your GPS unit as to whether it will warn you if you are driving without a designated route. We suggest that you try the customer support of the manufacturer.


Why is the price higher when I go to pay?

There's a coupon code for 25% off just above the prices on the home page. You must have missed it, or forgotten to enter it on the sign up form.


What are Mapsource and BaseCamp?

Mapsource and BaseCamp are separate mapping programs implemented by Garmin. If you are just using your GPS, you don't need to worry about it.

Mapsource is an older software package that Garmin has discontinued. Basecamp is its replacement and is updated frequently.


How do I renew my subscription?

You can renew your subscription by going to:

http://www.lowclearances.com/amember/member.php

And enter your details:

Username:

Password

Click on 'Add/Renew Subscription', and choose the product that you want.


Are you interested in a joint venture?

We offer two types of joint venture at this time:

The first involves you becoming an affiliate for our product where you would send customers to our site through a unique link to receive 50% commission for every unit of Route-1 you've sold. Learn More

The second type is a licensing agreement to use the data in your own product. Please contact us here with details of your company and product.


Is there a Route-1 App?

In addition to GPS devices (Garmin etc.), and Mapping software (PC/Mac), Route-1 can be also be installed onto many Apps on Android & iOS based phones or tablets. Check compatibility

There is no standalone Route-1 App though.


How do I unzip the downloaded file?

Locate the Zip file that you just downloaded.

Then do one of the following (PC):

To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.

To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.

Videos that might help:

For PC (for Windows 7, but works the same for 8, 8.1, & 10).

For Mac


How does this work once installed?

It works like any other custom POI set (like speed cameras). Once installed, It will display the icons for the bridge heights at their correct locations.

You may have to select the new installation in the 'Custom POI' menu. Where this is in the settings will depend on the model of your GPS unit.


How do I upgrade my membership to USA/Canada Lifetime?

You don't need to upgrade your existing membership as such, you can simply purchase the USA/Canada Lifetime version separately. The result on your account is the same.

 

 

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